FAQ

General Questions

Group 18 Created with Sketch. What is Genesis Markets?

Genesis Markets is a crypto broker developed by Genesis Vision.

Group 18 Created with Sketch. Why use Genesis Markets?

GM provides trading via MT5, the most familiar terminal for conventional traders. It also provides traders with a wide variety of crypto instruments from several different exchanges in a single brokerage.

Group 18 Created with Sketch. Who provides liquidity for Genesis Markets?

Currently, liquidity is provided by Binance. We are working to increase the number of providers in future.

Group 18 Created with Sketch. How does GM ensure the best rate?

Genesis Markets pools liquidity from all exchanges participating in the Genesis Markets ecosystem. As a result, multiple order books are combined to provide the highest levels of liquidity and the best rates.

Group 18 Created with Sketch. Where does GM revenue come from?

GM takes a commission for each trade regardless of its financial result.

Account

Group 18 Created with Sketch. I haven’t received a confirmation email after successful registration. What should I do?

First, please, check all the folders in your inbox including the spam/promo folder. If it is not there, kindly contact our Support Team: [email protected].

Group 18 Created with Sketch. Does GM have KYC procedure?

Yes. However, documents will only be required for users who withdraw 1 BTC or more within 24 hours. As per our Terms and Conditions, the Company reserves the right to request the documents from any user of the platform at any time.

Group 18 Created with Sketch. Can I edit my personal data?

Yes, you can edit your personal data on the «Profile» page. Please, follow the link: https://genesismarkets.io

Group 18 Created with Sketch. How can I secure my account?

In order to secure your account, we kindly recommend enabling the two-factor authentication. Kindly follow the instructions here: https://genesismarkets.io

Group 18 Created with Sketch. I forgot my password. What should I do?

When you sign in, you can click the 'Forgot your password? ' link and enter your email address used during account creation. You will receive a link in your email allowing you to reset your password.

Group 18 Created with Sketch. Can I close my account?

An account can be completely deleted upon your request. Please, forward the request to [email protected].

Group 18 Created with Sketch. Can one create a corporate account?

Yes, it is possible upon request. Kindly forward the request to [email protected].

Trading and MetaTrader 5

Group 18 Created with Sketch. How do I create a trading account?

To create an account, please, click the corresponding button as it is shown in the screenshot.

How do I create a trading account?

You can open as many real accounts as you wish and up to 5 demo accounts.

Group 18 Created with Sketch. How do I deposit to my trading account?

You can do that on the «Trading accounts» page. Click the «Deposit / Withdrawal» button and select the currency. Kindly check the screenshots we have made for you.

How do I deposit to my trading account?

How do I deposit to my trading account?

Group 18 Created with Sketch. Do you provide demo accounts?

Yes, you can open a demo trading account to try the platform without any real financial risks. To open a demo account, please, click «Create demo account» button and choose your preferred currency.

Do you provide demo accounts?

Do you provide demo accounts?

Group 18 Created with Sketch. Do I have to download MT5 desktop app or can I use web version instead?

Yes, you can use the web MT5 terminal. Please, follow the link: https://genesismarkets.io

Group 18 Created with Sketch. Do you provide GM branded MT5 terminal?

Yes, it can be downloaded here: https://genesismarkets.io

Group 18 Created with Sketch. How to connect to my MT5 account?

After you create a trading account on the platform, you will receive an email with log in details for MT5.

Group 18 Created with Sketch. Are there any commissions? How are they calculated?

For those who pay commission in either BTC or ETH, the commission is 0,15% of the volume of trade. You will be able to see it in MT5.

If you are a GVT holder and use it for transaction fees, we provide a 30% discount on commission regardless the amount of GVT on balance, which will reduce the commission to only 0,105%. Moreover, there is a tiering system, which means that the more GVT you have on your internal wallet, the greater discount you will receive. For those who hold 10 GVT up to 25 GVT the discount will be 35%, up to 50 GVT — 40%, up to 100 GVT — 45%, up to 500 GVT — 50%, 500 GVT and more — 55%. You will be eligible for the discount tier after you hold the specified amount for 7 days.

So basically, the amount of discount is tied to your GVT balance on the platform and period of time it is held.

Group 18 Created with Sketch. I forgot the password to my MT5 account. What should I do?

You can change the password to your trading account by clicking «Preferences» button. Please, check out the screenshot:

I forgot the password to my MT5 account. What should I do?

I forgot the password to my MT5 account. What should I do?

Depositing and withdrawing funds

Group 18 Created with Sketch. How do I create a trading account?

On the «Trading accounts» click «Deposit/withdrawal» button, select currency from the drop-down menu and copy the address or scan the QR code. Now you can transfer the funds from your external wallet to the internal one on the platform.

The transfer time depends on the network load which we have no influence over.

Group 18 Created with Sketch. What are the supported currencies? Can I deposit in fiat?

We don’t accept deposits in fiat. You are welcome to transfer GVT, ETH or BTC.

Group 18 Created with Sketch. Can I transfer funds between my wallets within the platform? What will be the exchange rate?

Yes, to do that choose «Internal transfer» tab in the «Transfer funds» window.

Can I transfer funds between my wallets within the platform? What will be the exchange rate?

Can I transfer funds between my wallets within the platform? What will be the exchange rate?

The funds will be converted according to the CryptoCompare (https://www.cryptocompare.com/) exchange rate. Kindly note that there will be a commission of 1%.

Group 18 Created with Sketch. How can I make a withdrawal? How long does it take? Are there any fees?

On the «Trading accounts» page click «Deposit/Withdrawal» button, go to the «Withdrawal» tab and fill in all the required fields. After you submit the request on the platform, you will receive an email with the link to confirm your request. Only after it is confirmed via this link, the processing of the request will start.

Withdrawal requests are processed in queue order. It can take up to three business days for a request to be processed. It is temporary, the process of funds withdrawal will be improved.

We will adjust the withdrawal fees according to the blockchain conditions regularly.

You can find the current fees on the «Trading conditions» page: https://genesismarkets.io

Group 18 Created with Sketch. How can I check my transaction history?

You can check it on the «Transaction history» page: https://genesismarkets.io

Group 18 Created with Sketch. How do I withdraw funds from my trading account to my external wallet?

First, you need to withdraw funds to one of the internal wallets on the platform using the «Transfer funds» section. After that, you will be able to send funds to your external wallet address.

If you haven’t found the answer to your question, please contact our Support Team via [email protected]. We will be happy to help you!